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SHIPPING & RETURNS

Shipping Policy

Thank you for shopping at SnuggleNap! We're dedicated to providing you with the best possible shopping experience, including fast and reliable shipping. Here's everything you need to know about our shipping policy:

Processing Time:

  • Orders are typically processed and shipped within 1-2 business days of receiving your order, excluding weekends and holidays.

  • During peak seasons or promotional periods, processing times may be slightly longer, but we'll do our best to get your order out to you as quickly as possible.

Shipping Methods:

  • We offer standard shipping for all orders, with delivery times varying depending on your location.

  • Shipping costs are calculated at checkout based on the weight of your order and your shipping address.

Delivery Time:

  • Once your order has been processed and shipped, delivery times typically range from 3-7 business days.

  • Please note that delivery times may be longer for international orders or during peak shipping periods.

Tracking Information:

  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

  • You can use the tracking information provided to monitor the status of your delivery and estimate the expected delivery date.

International Shipping:

  • We currently offer international shipping to select countries. Please refer to our shipping page for a list of countries we ship to and for more information on international shipping rates and delivery times.

If you have any questions or concerns about your order or shipping, please don't hesitate to contact us at hello@snugglenap.com or call us at [insert contact number]. Our customer service team is here to assist you and ensure that your shopping experience with SnuggleNap is nothing short of excellent.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from SnuggleNap. If for any reason you are not happy with your order, we offer a hassle-free return policy. Here's everything you need to know:

Eligibility:

  • Returns will be accepted for unused, undamaged products in their original packaging.

  • To initiate a return, please contact our customer service team within 7 days of receiving your order to request a return authorization.

Return Process:

  • Once your return request has been approved, we will provide you with a return shipping label.

  • Please securely package the items you wish to return and affix the return shipping label to the package.

  • Drop off the package at your nearest shipping carrier's location.

Refund:

  • Once we receive and inspect the returned items, we will issue a refund to your original form of payment within 7-10 business days.

  • Please note that shipping fees are non-refundable, and a return processing fee will be deducted from your refund.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.

  • We may require photo evidence of the damage or defect for quality control purposes.

If you have any questions or concerns about our shipping or return policy, please don't hesitate to contact us at hello@snugglenap.com or call us at [insert contact number]. Our customer service team is here to assist you and ensure that your shopping experience with SnuggleNap exceeds your expectations.

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